Rome-Milan

Unjustified charges: 1. When returning the car, no inspection was performed. Instead, they asked if we were going back to Rome or taking a flight, then simply said 'ok.' It's not acceptable to claim they were busy and let customers leave first, as we saw three employees leisurely smoking. 2. There is concrete evidence that the staff lied. We had just filled up the tank a few kilometers from the airport, but they charged us 15 EUR for an 'empty tank' after we left. 3. They fabricated car damage. No accidents occurred during our rental, and the damage was not confirmed with us on the spot, yet they charged us 291.69 and 67.2 EUR. 4. If this is an issue of individual employee integrity, then failing to thoroughly investigate and reasonably explain to customers is a problem with Avis as a company.

The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.

Although there were only 4 people in line, the service was extremely slow. I overheard conversations about upgrades, insurance, and vehicle changes. Compared to car rentals in Germany, Switzerland, the USA, and Japan, the efficiency here is too low. Many unnecessary discussions that should be avoided.

Very dissatisfied. The original vehicle was unavailable, and I had to either downgrade, pay more for an upgrade, or cancel the order.

The rental company had a guide who was very polite. However, the person who assisted me during the rental was not very professional, especially since he kept speaking Italian to someone else while talking to me. Most importantly, I ended up paying almost double the rental fee, which was very irritating.