Although there were only 4 people in line, the service was extremely slow. I overheard conversations about upgrades, insurance, and vehicle changes. Compared to car rentals in Germany, Switzerland, the USA, and Japan, the efficiency here is too low. Many unnecessary discussions that should be avoided.

Despite informing the rental company that we had already purchased full insurance through Zuzuche, the counter staff insisted on recommending their own full insurance.

Even though I had informed them that I bought full insurance through Zuzuche, the rental company desk still insisted on recommending their own full insurance.

There was no Citroën at the airport, so we were given a larger Volkswagen Multivan for the same price. Fortunately, I'm an experienced driver, so it was no problem.

The staff at the Rome airport counter spoke very poor English, hardly understandable. They kept pushing for full insurance, and seemed very displeased when we declined. They gave us a subpar car despite our large luggage. At the parking lot counter, they kept stalling and refusing to change the car, only offering a FIAT500 convertible, which was a struggle to fit our luggage into. I was quite dissatisfied with the service attitude of the Rome airport staff, but to avoid affecting our itinerary, I didn't argue further.