Germany-Austria-Czech

Beatrice Juliet

Germany

Reviewed: Sun, Oct 7, 2018

About Buchbinder: 2.0 /10

Long waiting time in line, they changed the car model without permission, giving me a 1.6 Jeep Renegade (which starts at 110,000 RMB in China). I had reserved a BMW X1, but they claimed both cars are in the same category. The 1.6-liter engine's acceleration was terrible, and the driving experience was very poor. Complaints were useless; they said if I wanted to change the car, I had to pay more, and they kept pushing insurance. This rental company is very small, has few vehicles, and the car we got wasn't even German-plated; it had Slovakian plates. Be cautious when choosing a rental company. Don't do what I did, choosing a cheap option and regretting it later. Beware of foreign scams.

1 days rental

Relevant Reviews on Buchbinder MüNCHEN AIRPORT

Ingemar Katrine

Germany

1 days rental

Reviewed: Sat, Nov 17, 2018

About Buchbinder: 2.0 /10

The attitude of this company is extremely bad. They do not accept magnetic stripe credit cards and do not inform upfront. I purchased full insurance, but they still charged me 1200 euros as a deposit. They also charge 45 euros for cross-border service, very greedy. I tried to negotiate with the rental platform for a refund, and it's been 7 days without any response. Later, I went to HERZ and was very satisfied. A 9-seater Mercedes for less than 400 euros for 3 days with full insurance, with a prepaid fuel charge of a bit more than 200 euros. When returning the car, the inspection staff falsely claimed that 45 euros of fuel was missing, even though the tank was full. I went to the HERZ counter, showed my refueling receipt which confirmed a full tank, and they said I had done the right thing and would verify it at the counter.

Genevieve

Germany

1 days rental

Reviewed: Fri, Aug 31, 2018

“Munich, Salzburg, Vienna, Munich”

About Buchbinder: 10.0 /10

Although we had some language barriers, their attitude was great and they were very patient.

About QEEQ: 10.0 /10

Adelaide Rayleign

Germany

1 days rental

Reviewed: Thu, Oct 18, 2018

About Buchbinder: 2.0 /10

The front desk staff of this company was extremely rude, and the process for renting a car was very disorganized. What is even more outrageous is that they charge an exorbitant car cleaning fee: 60 euros (including tax) for a Golf. Additionally, if you do not refuel the car fully, they charge three times the market rate for the fuel. I highly recommend not renting from this company. Opt for well-known brands like Europcar, Sixt, or Hertz instead.

About QEEQ: 10.0 /10

Janice Christy

Germany

1 days rental

Reviewed: Tue, Oct 16, 2018

About Buchbinder: 2.0 /10

They forced me to pay an extra 300 Euros for insurance, claiming it was mandatory to guarantee with a personal VISA chip card. I contacted the after-sales service of the rental platform immediately, but to no avail, so I had to pay.