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Quentin Beerbohm

Germany

Reviewed: Wed, Oct 18, 2017

About Buchbinder: 2.0 /10

We reserved a BMW X5 but they didn't have any available. They asked us to choose between an X4 and a manual Ford. The X4's trunk was too small and we specifically requested an automatic, so why would they offer us a manual? After we requested a free upgrade, they finally provided us with a 9-seater Mercedes bus. Within two days, the display showed an AdBlue alert, which confused us! Later, in Prague, our car window was smashed, and we couldn't reach customer service. They only have rental points in Germany. After much hassle, we exchanged the car at Munich airport for a smaller 7-seater Mercedes, which soon displayed an oil level warning. Absolutely terrible experience! I strongly advise against renting from this company. So many bad experiences!

1 days rental

Relevant Reviews on Buchbinder MüNCHEN AIRPORT

Malcolm Rutherford

Germany

1 days rental

Reviewed: Mon, Mar 4, 2019

About Buchbinder: 2.0 /10

My friend was driving and accidentally scratched a small part of the car's front right corner. There was no deformation, but the rental company still charged us 870 euros. Even with high labor costs in Europe, 870 euros is exorbitant. The charge should be reasonable; it feels like they took the opportunity to overcharge us.

Jerry Lucas

Germany

1 days rental

Reviewed: Fri, Nov 16, 2018

About Buchbinder: 2.0 /10

Terrible experience. We purchased the full supplementary insurance, but the staff claimed it wasn't valid in Germany and persuaded us to buy an additional 350 euro insurance. Their German-accented English was hard to understand.

Beatrice Juliet

Germany

1 days rental

Reviewed: Sun, Oct 7, 2018

“Germany-Austria-Czech”

About Buchbinder: 2.0 /10

Long waiting time in line, they changed the car model without permission, giving me a 1.6 Jeep Renegade (which starts at 110,000 RMB in China). I had reserved a BMW X1, but they claimed both cars are in the same category. The 1.6-liter engine's acceleration was terrible, and the driving experience was very poor. Complaints were useless; they said if I wanted to change the car, I had to pay more, and they kept pushing insurance. This rental company is very small, has few vehicles, and the car we got wasn't even German-plated; it had Slovakian plates. Be cautious when choosing a rental company. Don't do what I did, choosing a cheap option and regretting it later. Beware of foreign scams.

Vivian Ezekiel

Germany

1 days rental

Reviewed: Fri, Oct 13, 2017

About Buchbinder: 2.0 /10

The customer had paid the deposit, but the rental car customer service failed to promptly notify the car rental company of the flight information, resulting in no car being available. The service was very unsatisfactory and caused significant inconvenience to the customer. Ridiculous!