Germany, Austria, Hungary, Slovakia, Czech Republic

Terrible experience. We purchased the full supplementary insurance, but the staff claimed it wasn't valid in Germany and persuaded us to buy an additional 350 euro insurance. Their German-accented English was hard to understand.

Not many people, handled very quickly.

The front desk staff of this company was extremely rude, and the process for renting a car was very disorganized. What is even more outrageous is that they charge an exorbitant car cleaning fee: 60 euros (including tax) for a Golf. Additionally, if you do not refuel the car fully, they charge three times the market rate for the fuel. I highly recommend not renting from this company. Opt for well-known brands like Europcar, Sixt, or Hertz instead.

Service was average, businesslike, and not very enthusiastic in solving issues.

I requested an automatic transmission and waited for over an hour but didn't get one! I booked a compact luxury car but was given a lower-class Opel hatchback. The car was in very poor condition!