Very satisfied

As a priority member, the air conditioning was already on when picking up the car. Excellent service.

The staff were very patient and friendly. When we returned the car, the drop-off location was already closed, but they waited an extra 15 minutes for us after a phone call.

Quick pickup process, offered insurance but didn't buy it, staff continued with the procedure swiftly. Since it was New Year's Day, possibly off-season, got an upgrade to a Mercedes. The car was very new. The only downside is that half of the deposit was refunded to my credit card upon return, and after more than two months, the rest of the deposit hasn't been refunded, and post-sale service has been ineffective.

No excessive sales pitches, the staff were quite meticulous.