The order stipulated car pickup at 1 PM. When we arrived at the rental company, they said they closed at 11:30 AM and required us to pick up the car by 11:30 AM. The staff had a very bad attitude.
The staff at the store were quite indifferent. They didn't print the rental time according to the night order, which resulted in a high displayed amount. After calling QEEQ, it was clarified that they had calculated the time for a few extra hours, resulting in additional rental and other fees. It was resolved after customer service coordination.
The car was not a jeep compass enten thugh there was several at the Pick up spot. There was 5-6 damages, the first staff member had a lot of pictures of the damages. And when I returner the car, they wanted we to pay for One of those damages.....only because I had several pictures of the car from the Pick up date, I managed to get through the drop off circus!!
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