FIUMICINO CAR RENTAL REVIEWS

Very dissatisfied: 1. Extremely slow, took almost half a day to get the car; 2. The car they gave me was actually a Toyota; 3. I requested an automatic but got a manual; 4. They charged me twice for the same thing when I returned.

Extremely poor service. The staff at pickup was very impatient and rude. We were threatened by the staff. The roadside assistance number was unreachable after a traffic accident. After the tow, no one contacted us proactively. Additional charges were made without explanation. The vehicle had no spare tire.

Overcharged

For four consecutive months after the rental, I was charged every month due to the same fine being applied each time. Because the amount was only a bit over 20 euros, I didn't notice until four months later when I was still being charged. Since I was in China at the time, I finally realized. However, the previous charges had already been paid off on my credit card. This company charged me five times for the same fine, which is outrageous. While the car rental platform has grown large, it includes many companies, and the cheaper and less-known ones tend to overcharge. It's unfortunate that the rental platform couldn't provide any assistance.

I rented an Audi A4, but was given a Ford Focus 1.5. The difference is substantial.

Good staff attitude, short waiting time

The whole personal (pick-up, car return and customer service) was extremely extremely rude. They have offered me a bad car, with lots of km that was supposed to have the last rental with me (it was written on it "no fuel") I have received an invoice with 50 eur penalty + 13 eur for petrol charge even if I have returned the car with 2/8 as mentioned on the booking. A Fiat 500 was available at the moment of booking but they didn't wanted to offer it even if I have asked and booked it. They have offered me this very used Renault Clio and have threatened me that if I don't accept it, they'll mark me as no show. Whole process took around 1 hour. Me Antonio (man with a beard within 4th floor was not speaking very well English and when I have tried to speak Italian mentioning I don't speak it very well, he was aggressively correcting my spelling but he couldn't speak English even if working for an International car company). Francesca and Fernanda from 2nd floor didn't wanted to help either. This is the worst rental experience I have ever had, I rent around 10-15 cars per year, this was the first time with Goldcar but probably the past one. I don't know how to cancel the invoice for mussfuel considering that I have pictures that prove I was wrongly charged.

Continue providing the support you currently provide and useful information from the booking. Stop working with Golscar Fiumicino.

Poor customer service

This car rental company is absolutely disgusting, complete scammers. When I picked up the car, the tank wasn't even full. The staff told me to return it with the same amount of fuel. They even pointed to the pickup slip where it said 80. When I returned the car, the inspection person checked the slip and said everything was fine. Now that I'm back home, they charged me, saying I didn't refuel it completely! I filed a complaint through the car rental platform, and they responded that the 80 referred to the tank capacity! Is this a premeditated scam? Deliberately unclear on the paperwork to confuse customers and then charge them extra? Could this method be any more despicable? PS: I speak Italian, so don't give me any communication error excuses. If this is their response, it only proves this car rental company is problematic, trying to scam as much money as possible. They probably rely on such methods to make considerable extra income, rental by rental. It's laughable and utterly disgusting!

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