Florence - Rome

AVIS's service attitude is generally mediocre anywhere.

The place is quite small, and the attitude is average.

Had a reservation, but no car was available upon arrival, told to resolve it myself. Extremely irresponsible, I recommend not using QEEQ.

Very satisfied. The rental procedure at the airport counter was very convenient. The provided FIAT BRAVO was almost brand new and had great handling.

1. The process took a long time, and the queue was very long. I encountered a thief while waiting in line inside the store, and my backpack was stolen. 2. I returned the car at a different airport location around 9 PM (the scheduled time). Since I couldn't find a gas station, I went to the store first to ask for directions and specifically asked the staff if it would be counted as a return within the same day if I took some time to refuel. After the staff confirmed it wouldn't be considered late, I went to refuel. However, upon returning the car, a different person took the keys, and the system recorded the return time as 6 AM the next day, charging me an extra day's fee!