You need to call in advance to confirm their working hours; no one was there to handle returns before 9:30 AM. We had booked the rental for 10 AM, but waited almost an hour for the rental agent to show up — the inconvenience of no service counter.
On the last day, we were in a rush, but the tire pressure warning light came on and the brake pads were damaged. We had to spend several hours repairing the car at our own expense, causing us to miss Rabat. Since our flight was very early the next day, we decided to return the car in advance. We communicated with the rental company four to five hours in advance, but when we arrived at the agreed location at Casablanca Airport in the evening, we waited for over an hour and made several phone calls. They kept telling us to wait, and then finally said they weren't coming. We were told to just leave the car and keys in the parking lot. As a result, a few days after returning home, my credit card was charged 400 dollars. Despite numerous communications with the rental company, there was no resolution. This rental experience was truly disgusting. While there are good people in Morocco, it's still hard to avoid scammers. In such places, you must buy full insurance because the cars often have close to 100,000 kilometers. Apart from the annoying traffic police fines, I'm really not sure how many more traps the rental companies have in store.
The car we booked was totally different from the one we received! We booked a Tiguan but were given a Duster. When we asked the rental company's staff, they said they didn't even have a Tiguan! They just put a picture there to deceive people! On the day we booked, the Duster was only around 200 per day, while the Tiguan was over 600 per day. If we'd known we were getting a Duster, we wouldn't have booked it for that much more; we could have saved thousands. When picking up the car, they promised to switch the car and deliver it to the hotel, but when we called the next day, nothing happened! This rental company is terrible.
Terrible rental company: 1. The car we picked up was not the model we reserved, and they told us it was the only car left and we couldn't change it. Later, a policeman helped us, and the rental company staff said that the next day we could swap our car for the reserved model in Rabat for free. Trusting this, we took the wrong car. The next day at 10 AM, the staff confirmed on the phone, but an hour later they asked us to call another number and then stopped answering. We had to call the company's main number, and they told us to drive back to Casablanca to change the car. Are you kidding? We arrived back in Casablanca at 2 PM and only managed to sort everything out and leave with the car at 4 PM. On the highway 120 km from Tangier, the warning and engine lights came on. It was 9 PM, and four women were stuck on the highway – imagine that! The so-called 24-hour customer service did not answer our calls! Is this a scam company? Zuzuche customer service asked us to go to Tangier to change the car, but when we got there we found out there was no longer a Tangier branch. We had to continue driving the faulty car.
2. We called three hours in advance to return the car, but four hours later the company personnel still hadn't arrived at the airport, almost causing us to miss our flight!
I had to wait out side by the parking lot and it was to hot and every time i call them they tell me one mint somone will be there the mint become over 60mint
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Relevant Reviews on diRENT CASABLANCA AÉROPORT
Clarence Yerkes
-
-
-
-
View more >Joseph Pater
-
-
-
-
View more >Beverly Meredith
-
-
-
-
View more >Burnell
-
-
-
-
View more >M.Elhaddad
-
-
-
-
View more >