The service from Alamo was very average, possibly because it's cheap. They don't accept UnionPay cards and there is no Chinese service. There were many people in line and few staff. I clearly chose a large SUV, but upon arrival, I was told I could only rent a small SUV. I originally wanted to rent a Grand Cherokee. I'm not sure whether this was an issue with Zuzuche or ALAMO. Overall, the service experience was really poor!!
The staff at the rental company knew I completed the rental process through the self-service machine without needing to queue, saving me a lot of time.
I paid in full online, but the store staff informed me that in the LA area, it's mandatory to buy personal insurance or you can't pick up the car. I rented the car for about a month, which cost roughly 700 USD, but they mandated purchasing insurance for over 500 USD. Has anyone else encountered this requirement?
Convenient shuttle service, the process from registration, payment to car pickup was simple. However, the lack of Chinese service slightly reduced the overall quality.
I noticed that quite a few Chinese people rent cars, so I suggest that Zuzuche recommend Alamo to set up a Chinese service counter or increase Chinese contracts, which would make it perfect.
The front desk said the booked car model was not available and tried to upsell a more expensive model instead of trying to solve the issue within the booking terms!
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