The staff at the rental office were very nice. They didn't push any insurance sales. They just checked my documents and reservation and processed everything.

I received a white Chevy Cruze. The car indicated low battery voltage (13.4V) after ignition. I didn't pay much attention to it at the time. While driving, the voltage went up to 13.9V, then fluctuated between 13.4V and 13.9V. It didn't affect driving or ignition, but it did make me a bit worried.

Not as enthusiastic as before, constantly recommended more expensive cars and made us buy additional insurance

Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.

They changed the type of car More price I send an email asking to change the car because break problem and never get reply I called and there replied was to go back to the airport