This was my first time using this company, and it was particularly troublesome. The car pickup was very slow, and they tried to push extra insurance on me. The final billing was unclear, with many issues. I won't use them again – a very poor experience.
1. The actual cost was almost twice the amount shown on the app. 2. Although the app already included basic insurance, the staff insisted on purchasing full insurance, which resulted in double coverage. Even after returning the car, I still haven't seen the insurance policy. What happens if something goes wrong? All the risk is on the customer. 3. I never saw the official rental contract, only a vehicle inspection checklist. 4. The app included the option to return the car at a different location, but the store still charged extra fees. 5. No itemized receipt was provided.
Very poor service from the rental location. They exploited the language barrier to add hidden charges, increasing the total cost deceptively. They even swapped my car for a small Opel SUV, which was totally unexpected.
The service was quite satisfactory. It's best to pick up the car on time, otherwise, there may not be a suitable vehicle available if you arrive early.
About QEEQ:8.0/10
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