Very poor service from the rental location. They exploited the language barrier to add hidden charges, increasing the total cost deceptively. They even swapped my car for a small Opel SUV, which was totally unexpected.
In case of an emergency, most employees at Germany's Enterprise do not speak English, especially at the accident center and return points. They do not explain car swaps or charges. Without a German-speaking friend, it is almost impossible to resolve issues.
Great. The reserved manual Golf model was unavailable, and we got a free upgrade to an automatic. The rental company's service attitude was good, the car was in great condition, and we were very satisfied. However, the return signs were not very conspicuous, making it easy to take the wrong route.
About QEEQ:10.0/10
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