The pickup and return processes are very efficient. The credit card deposit was refunded within minutes after returning the car. The only minor issue was at the airport pickup location, where the store indicated queuing was required, but after taking a number, no one actually called the numbers. The staff were busy looking at their phones, and I only found out there was no need to queue after asking proactively.

Not bad. They ran out of the small car I booked, so they gave me a free upgrade to a large SUV. I got a good deal.

Not enough counter staff

Required a credit card. Very reluctant to accept my Monzo debit card but did agree in the end.

App always logs me out!!! And it shifts current reservation to a past reservation the moment the time has passed so hard to find. Odd UX.

The clerk at the counter told me that they didn't have my vehicle category available, so they gave me a smaller car. The car was dirty on the inside.