They added a lot of extra insurance without informing me, which I only found out at checkout. It feels deceptive.

waited over 2 hours for service at counter, only 1 member of staff working taking excess of 22 minutes per customer. Totally unacceptable.

Like: size and condition of car all good
Dislike: cost of prepaid fuel high and upgrades expensive

Like: Not huge queues at the desk and great price.

Like: Got to airport and went to counter.had to wait for people who hadn't pre booked to be served.got served quickly and efficiently with no problems , then off to collect the car.car was not the model I was expecting but was nearly new and better than the model I'd ordered.have travelled a lot to different places in Florida and quite happily say this was a great deal /price for the car I ordered and I would certainly use this company again in future holidays..i was very impressed with the company and service.
Dislike: Having to wait over half an hour when I had pre booked my car 2 months earlier.(had just got off an 8 hour flight with 3 kids in tow!!