Great experience

Got a different car than what I booked and no better replacement was available.

Like: Pre booked in advance at good prices. Easy to find and collect the car. Although the car had a few minor knocks and scrapes it was still excellent value for money.
Dislike: Would have been good to have been shown a bit of vehicle navigation to know where everything was. We Arrived late at night after travelling 24 hours.

Like: Car was clean and tidy
Dislike: When collecting car no one showed me the controls of the car just got handed the keys and told to go to a number where car was parked

Like: Quality/Price Efficient service
Dislike: nothing

Like: In the parking garage, there was no wait and we were able to get the keys immediately and start our vacation!
Dislike: The wait to pick up the car in the terminal was long. The person waiting on us, was also on her cell phone, while serving us. The car had lots of small dings and scratches where it had hit things and the paint had chipped off. On the form the attendant gave us in the parking garage, none of these were checked off and should have been. When I told the attendant that there were many dings and scratches, she just told me to mark them off on the diagram but she should have really come out of the booth since she was not serving any customers at that point, and should have gone over the condition of the car with us.