I've rented cars in my home country, and the process is rather tedious. This rental left me with a great impression, and I will definitely contact your company again for future international rentals.
This company does not have an office at the airport; you have to call them to get picked up.
The right front tire of the car they gave us was deflated and visibly flat. I pointed out that the tire had an issue, but the person in charge said it was fine and that we could just inflate it at a gas station. We had no choice but to take the car, and ended up having to inflate the tire daily. The worst part was that before reaching the town of Cappadocia, at around 6 PM, the tire went completely flat and couldn't be repaired, so we had to replace it with the spare tire. Since we were planning to drive within Turkey for a few more days, we had to buy a used tire in a local town as a backup, costing us 50 liras, and we have a video as proof. When returning the car, they refused to take responsibility for the tire, claiming it was not covered. We were in a hurry to catch our flight and couldn't argue with them. We hope your company can give us an explanation! We shouldn't have to pay for their faulty tire!
There is no counter at the airport, so you need to call separately. The receptionist's English proficiency was not satisfactory. They asked for a 15 Euro tip when picking up the car, which was very unpleasant.
We booked two cars, one of which was an SUV. The front right tire was flat when we picked it up, and we had to go back to the company because of this. We were worried about a tire leak throughout the trip.
When we returned the car, there was a small scratch and the rental company fined us 120 Euros. The money isn't a big deal, but there was no receipt. In the end, after we insisted, they wrote down the situation on the contract and had it signed by the staff.
The service was very good. The gentleman who received us came to the airport himself to meet us. Although it took some effort to find him, he warmly explained the necessary procedures and demonstrated the vehicle and the HGS system. When returning the car, I contacted him in advance, and he came to the airport to pick us up. He was very polite. He even guided us to the international departure hall. Overall, the service was excellent, and the vehicle was great.
1. Circula sends a representative to pick up customers at the airport holding a sign since they don't have a counter at the airport. This wasn't clearly indicated by Zuzuche, causing us to search frantically upon our late-night arrival. The representative was also waiting cluelessly with the sign.
2. Make sure to check the car pick-up and drop-off times carefully written in English by the rental company. We arrived late, exhausted and stressed, and thought showing the Zuzuche order was enough. They handed us an order, we signed it quickly, only wanting to get the car as soon as possible. We didn't realize they put the return time a day earlier. When it was time to return the car, the Circula owner scolded us, asking why they couldn't reach us on our Turkish phone the previous day. We found it weird because we had a data SIM card, not a phone SIM card. We had our Chinese phone, why didn't they contact that? They wanted to charge us an extra day. I urgently called Zuzuche, but it was 3 or 4 am in China, and although someone was on duty, they couldn't actively resolve the issue. After returning to China and going through some trouble, they finally didn't charge the extra day, but it was a waste of energy... really...
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