Waited for an hour and a half to get the car! They explained that it was due to the Chinese New Year, so there were more people, but the problem was that there were hardly any Chinese people in line, mostly foreigners. I booked a mid-size SUV, Mitsubishi Outlander, but ended up getting a Camry. Didn't want to wait any longer, so I took the Camry. Overall, I felt the efficiency was a bit low.
The lady at the rental counter was very friendly and talkative. Later interactions with other staff, including during the return process, went smoothly without much waiting. Thumbs up!
The pick-up and drop-off procedures were simple and efficient. It would be better if they could explain a bit more during pick-up.
About QEEQ:10.0/10
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