California Route 1 from San Francisco to Los Angeles

They gave me a car that wasn't the one I chose, and I couldn't find it in the same category listing. They kept politely pushing me to pay for an upgrade. When I had questions, I couldn't get through to their customer service phone line.

Very reliable!

I waited almost an hour to pick up the car. I rented two identical cars, but was only given one of the reserved models. The other one, which was said to be the same class, was significantly shorter, making it very inconvenient. The car was handed to me without being cleaned, and the rear air conditioning was very poor in the hot California weather. The windshield wipers did not work properly, and the car lacked power. If I didn't compare the two cars side by side, it might have been fine, but the differences were too obvious. I requested a car change three times, but there were no available vehicles. Very disappointed, it seriously impacted my trip.

I booked a Grand Cherokee but got a Nissan instead. The quoted price was over $3500, but I was charged an additional $200 for a one-way rental fee.

They added extra insurance, claiming it's required by law. Is that true?