Very satisfied

Due to language barriers, the staff arranged for a return with an empty tank. When I returned the car, the tank had extra fuel and I was charged. It's unreasonable to expect anyone to guarantee an empty tank upon return! The extra fuel wasn't refunded; this feels like an indirect way to take advantage of renters. It feels like a trap.

Service was quite good. We arrived late and had to change the car. Both pick-up and drop-off went smoothly.

Only a driver's license is needed, no translation required.

We got an amazing new cabrio instead of the ordered one. Enjoined so much :)