I booked a 7-seater well in advance, but when I got to the rental place, they said they had no cars. They gave me a 4-seater, which couldn't fit our luggage. After a long negotiation, they finally provided a 7-seater. Their attitude was terrible. This is the first time I've encountered such a situation.

Customer service is average; they do not proactively explain the items on the charge list. You need to read carefully and confirm any unclear points with them on the spot.

I have rented from Hertz several times and never encountered any issues. However, you need to add extra insurance when driving across borders. Overall, it's still a great experience and I frequently rent from here!

Picked up the car in Marseille, France, very smooth process. Rented a Golf but got a Peugeot 3008 instead, which had more space and better performance, and it was automatic. However, renting late made it expensive, and the one-way rental fee was high, totaling 7300 for 6 days. Met some fellow travelers who returned the car in the same city, costing much less, and they got a Mercedes.

I went at 5 PM, and there were hardly any people in the store. The paperwork was processed quickly. I got a Renault, which uses diesel fuel, very economical. Highly recommended.