Easy procedures, very convenient pick-up and drop-off.

Quite reliable

The waiting time was too long, and I couldn't get the vehicle I had pre-booked.

It's actually an Alamo car, and the condition is quite good. The lady at the counter kept recommending things, first insurance, then refueling at the rental location and returning the car with an empty tank, saying it's cheaper. Later on, while driving around the island, I found that the rental fuel was indeed $0.4 cheaper per gallon compared to Waikoloa, $0.1 cheaper than Kailua, and about the same as Hilo's prices. You can take this into consideration.

Car was not ready when we arrived waited well over 1.5 hours which didnt allow us to make the full journey to our destination, and had to stop at a holiday inn for the night. Conned into having a sat nav upgrade with wifi of which didnt work properly and charging cables provided did not work had to go out and buy USB cable, sat nav kept turning off therefore we ended up getting lost and going miles out of our way, on the return of the equipment we explained all of this and they told us to complain to Dollar of which we have but they not interested now they have the money. Certainly would not use dollar again or recommend them.