Very good

The car delivery was professional, the explanation was patient, and they answered all questions.

This company does not have an office at the airport; you have to call them to get picked up. The right front tire of the car they gave us was deflated and visibly flat. I pointed out that the tire had an issue, but the person in charge said it was fine and that we could just inflate it at a gas station. We had no choice but to take the car, and ended up having to inflate the tire daily. The worst part was that before reaching the town of Cappadocia, at around 6 PM, the tire went completely flat and couldn't be repaired, so we had to replace it with the spare tire. Since we were planning to drive within Turkey for a few more days, we had to buy a used tire in a local town as a backup, costing us 50 liras, and we have a video as proof. When returning the car, they refused to take responsibility for the tire, claiming it was not covered. We were in a hurry to catch our flight and couldn't argue with them. We hope your company can give us an explanation! We shouldn't have to pay for their faulty tire!

There is no counter at the airport, so you need to call separately. The receptionist's English proficiency was not satisfactory. They asked for a 15 Euro tip when picking up the car, which was very unpleasant. We booked two cars, one of which was an SUV. The front right tire was flat when we picked it up, and we had to go back to the company because of this. We were worried about a tire leak throughout the trip. When we returned the car, there was a small scratch and the rental company fined us 120 Euros. The money isn't a big deal, but there was no receipt. In the end, after we insisted, they wrote down the situation on the contract and had it signed by the staff.

There is no physical store, but the staff arrived on time as scheduled.