Initially, I was told that my rental agreement did not include insurance, whereas the Chinese company stated it did. This discrepancy between companies caused significant issues and ultimately affected me as the consumer. The entire process of picking up the car took me two hours. In the end, I had no choice but to follow the rental company's instructions: either purchase the insurance, which should have been included, or put down a 500 Lira deposit, to be refunded upon trouble-free return. Upon returning home, I found a charge of $255 on my credit card, approximately 800 Lira, and I'm not sure if they refunded me. Additionally, there's another charge of $140 related to their company. Even if they refunded some money, it wasn't enough. Their credibility is questionable.