LA Airport, Downtown, Las Vegas, San Diego, Back to LA Airport

Convenient self-service

No comments.

The efficiency is very low, and information gets lost frequently. Every time it moves to the next step, all the information gets lost, and I have to explain it again and again.

The service was enthusiastic and patient, even though communication was difficult due to language barriers. They explained insurance costs but did not push any recommendations or charge unnecessary fees.

The whole process of collecting the car is very smooth and the counter staff is able to explain very clearly on the terms and conditions. The staff will ask if you need the insurance coverage from them but she did not try to hard sell to me. My recommendation is not to subscribe to any insurance from the online car rental portal you are using but to purchase directly at the Alamo counter. This approach will give you a worry free trip as you are able to call Alamo for direct assistance if required instead of calling the insurance agency direct while overseas.

Very clear and easy use of the website. However, it will be great to specify the differences in using your own insurance coverage as compared to those provided by the car rental company. This will reduce a lot of unhappiness between customers and the car rental companies.