There was clearly an orange car, but they insisted it was dirty. When I went back to take a photo to prove it was clean, they called security through the intercom to stop me. I was already sitting in the car, and they said I could upgrade and switch cars. If the car was sterile, why switch after I’ve already sat in it and then give it to someone else? That's so irresponsible and sloppy.

Even after buying the most expensive insurance, they still recommended an additional $10 insurance, claiming the one I purchased was not comprehensive enough. Frankly, I have no idea what's missing, but their attitude was relatively good.

The storefront lobby is very clean, offering a seating area for rest. The service is highly efficient. If you don't want to wait in line, you can use the self-service machine, which is very convenient. The staff explanations are very detailed and patient.

The service staff kept trying to add extras even when I said no. She wasted half an hour. There were only Camaros, not Mustangs. The trunk was very small, so I ended up paying an extra 800 RMB to switch to a Jeep Cherokee. If I had known, I would have booked a Cherokee in China for 1100 RMB less. It feels like they're taking advantage of Chinese customers. I won't choose ALAMO again.

There is a shuttle bus at the airport, and the staff are very friendly. Remember, returning the car within two hours after the scheduled time is not a problem. Returning the car is very simple; just drive into the yard. Although it’s a small company, it is worth recommending.