Very satisfied

Very satisfied

Queue times depend on how many people are there; if there aren't many Chinese, it won't be too slow. Service mainly depends on the renter's English proficiency; you can't expect everyone to speak Chinese. What kind of car you get is pure luck. I once booked a compact car but was able to take a small van after confirming with the staff, and there was no extra charge.

Excelent information and service

Like: Alamo pickup automated system at their branch was efficient and very usefull. It saved me time avoiding the queue.