Very high overall satisfaction. Since it's a self-service pick-up, it saved us from dealing with store staff, and we didn't need to argue about insurance fees. The car was in good condition with a wide selection available, even during the peak season when we rented. Kudos to them.
Too few airport shuttle buses to pick up and drop off customers. Waited 15 minutes at Los Angeles airport for the bus to arrive, while other companies had more buses. After returning the car in San Francisco, there was no shuttle bus available at all.
- the car had a scratch
- the front windshield water pump was not working (I discovered that later when I thought there was no water so I added water but still it didn’t work)
About QEEQ:9.0/10
- I was supposed to have lid an insurance if the tank was not returned full but when I picked it up at the Alamo
Counter they said that I needed to return it with a full tank
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