Los Angeles, Las Vegas, Santa Barbara, Monterey, Carmel, Yosemite, San Francisco

The Chinese support staff was very good Bought insurance but didn't know how to deal with a flat tire Still haven't received a response

It is quite convenient, and the procedures are not very complicated. However, I originally wanted to use the self-service machines in the lobby, but twice I got to the last step and it said I needed to go to the counter, wasting a lot of time. The response of the self-service machine was also quite slow, and the information required was a lot and mixed. I encountered a female staff at the counter, her attitude was very bad, she seemed to be Mexican. But another African American guy had a good attitude. The customer service staff in the lobby are generally good.

The waiting time was too long

Like: No glitches - we got what we contracted for

Like: New Car, fast return
Dislike: Pickup was slower than expected , 20-30 minute wait in line