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Need more attention to the cars

Reviewed: Thu, May 16, 2019
About Europcar: 4.7 /10
The car was not the VW Polo that we booked but apparently in the same class (Suzuki Swift). The staff were helpful and courteous. The car was in shocking condition. We had booked an automatic but they showed reluctance to give us one and kept suggesting a manual. We think it was because of the poor condition of the automatic vehicle. Brakes were poor and the body condition terrible. The car was in shocking condition and had not been repaired after several collisions. Bits were barely hanging in place on front and rear. The website showed a pickup at airport but there was no Europcar presence at the airport. They had to come from the Port, so we had to ring them and then wait. Better information is needed.
Economy | Volkswagen Polo or similar

Relevant Reviews on Europcar in Greece

Hilary Addison

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Reviewed: Sun, Jun 8, 2025
About Europcar: 4.0 /10

Chad Kipling

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Reviewed: Wed, Jul 3, 2019
About Europcar: 6.0 /10

Ingrid Fox

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Reviewed: Thu, Nov 6, 2014
About Europcar: 10.0 /10
Everything was quite good.
About QEEQ: 10.0 /10

Faithe Peggy

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Reviewed: Tue, Jun 9, 2015
About Europcar: 8.0 /10
Overall experience was good, although it was weird that they didn't give us a car registration certificate. We intended to resolve it with the rental company but eventually forgot about it... The person who handed over the car seemed to be the manager, expressionless but the paperwork was thorough. Initially, we thought he was being a bit lazy during the inspection, but he ended up being very thorough (luckily). Returning the car took unexpectedly long, making us nervous because we had a flight to catch. Another staff member received the car, thoroughly inspected it twice, checking every part with his fingers and confirming with us twice. He even checked the interior and fuel tank. This was the first time I've encountered such thoroughness after renting cars four times and motorcycles three times abroad; either the staff was extremely diligent or trying to find reasons to charge us.

Dora Edgeworth

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Reviewed: Fri, Oct 9, 2015
About Europcar: 2.0 /10

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