Customer service at the counter, phone, and email were unfriendly except the first guy we interacted

Waited for an hour at the airport for the shuttle, then waited another half hour in line. It took three trips to transport 8 people!

This time ad it was very early in the morning, Routes staff were nice and as there were not many people the pick up was pretty much easy and smooth compared to the last time. The only thing I would like Routes to do is give the car with full tank gas instead of 3/4th as it would be easy for customer to return it with full tank as I had no option of filling it until 3/4 and had to fill it full

It was very easy to book and cancel reservation, I had to cancel due to chnage in plan and the whole thing was very smooth

Your counter service was slow and inefficient. If you don't fix this people will be one and done. Your area is not clean or tidy especially where the cars arw located. Doesn't seem professional

The upgrade was fantastic and appreciated! The check in process was a little lengthy due to the business and what looked to be a new location and set up. We’ve rented via Routes many times and will continue to do so.

Best rate advertised!!

Car was nice, they only started to clean it when we arrived so had to wait.