Ridiculously slow service both upon arrival and departure was even worse
It took over 45 minutes from the time we dropped off vehicle b4 the shuttle driver arrived to bring us to the airport
“not happy with Routes but happy with QEEQ customer service and ease of use”
About Routes:5.0/10
took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...
Decent place. They didn't have the vehicle I ordered so we had to go back and forth until we agreed on a vehicle - a Jeep WRangler. Price was really good. Airport pickup vehicle is clearly too small since some people had to wait for 2-3 trips.
It was not clear that I required a credit card to pick up and that the card I had used to pay for the booking was not suitable for security deposit. This resulted in having to come back hours later once my brother had finished work to pick up the car and we ended up getting to our location after midnight. When picking up the car I overheard 3 other groups of customers in the same position that I was in. Once we picked up the car the lady at the desk said she would 'upgrade' the car but this did not seem to be the case, I dont think the car I had ordered was available and I overheard her upgrading everyones car in the line.
This was not a good experience but the price was good.
“First time user of this website for my rental car booking. Was a bit apprehensive but things went we”
About Routes:8.3/10
Busy location
About QEEQ:10.0/10
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