Disconcerting when you get in the car and the display indicates mechanical work was due.

予約をした際は300

The waiting time was too long.

I arrived at the store past the reservation time, only to be told there were no cars available and I would have to wait. The duration of the wait was unknown. After a while, they said there was an SUV available for an additional charge. I declined and waited about an hour before they claimed a car was available, a Honda Accent. The car had just been returned and was not washed. It was cold in New York, so they couldn’t wash the car. I was not familiar with the Accent and it sounded odd. I asked the staff about the car size, and they responded 'Full size'. After repeated confirmation, we started the paperwork. The staff secretly added extra items and then asked me to sign. I questioned the amount, and he claimed it matched the order. I had to show him the order for him to remove the extra items. When I finally got the car, it was a Hyundai Accent, not a Honda, which was small and extremely dirty. I couldn't see out of the car and it was undrivable. After arguing with them, they finally gave me a car of the same class as per the order, but it was still dirty and the wiper blades were ineffective, so I had to make do.

When renting the car, I had an English-speaking friend with me. During the return, although my English isn't good, the staff at the rental company was still very patient.

Staff on phone and counter when I blew a tire were very helpful and ensured a quick changeover vehicle. I have not been advised yet if Budget will claim damages from and what the insurance process will be. I think you should be notified if there is an issue or if it is all clear within 24 hours, and any held money returned, not 30 to 60 days as stated on the QEEQ booking.

Very cheap. Very easy to change a booking. Would like clearer information on process when you have damage to the vehicle that you may need to claim on the insurance. My next car hire shows as completed when I haven't even picked it up yet. This makes me nervous as I head into the airport. It should show completed once I return it. I hope it's waiting for me when I get there.