It was awesome once I arrived to the Hotel to pick the car up.

No nos gusto que tengan publicidad engañosa, en QEED ya habíamos pagado 7600 y ACE según no cobraría un seguro básico y nos hicieron un cargo de 780 dólares, es un robo la renta nos salió en cerca de 24 mil cuando otras arrendadoras de auto cobraban entre 13-15 mil pesos ya con seguros incluidos

Tengan cuidado en vender los servicios de ACE, estamos muy molestos de que ustedes nos cobraron 7600 pesos por la renta del auto e indicaron que sólo pagaríamos el seguro del auto, en Miami ACE nos cobró por un seguro básico ñor una semana y miles de impuestos y cobros y cuando regresamos el auto nos hicieron un cargo de 780 dólares es un abuso, un robo ósea que la renta del auto salió en cerca de 24 mil pesos, 300 por ciento más de lo que ustedes lo anuncian. Nunca volveremos a comprar con ustedes y exigimos nos indiquen porque todos esos cargos nos cobraron

Yes very upset with ace I had marked down on my confirmation I did not want insurance extra insurance and they put it right on there and told us initial everything and charged us an extra $300 not happy with the experience at all!

NSTR

Great

Returning my sunglasses would have been nice since I was there waiting for the shuttle for 15 minutes after it was taken for review.

Easyrentcars app worked fine

When we arrived (Saturday) there were 2 staff open behind the counter and 3 or four customers in line, one of the staff finished up with his client and rather than help the next in line told us that his shift was over. WOW! That's not "customer service"... It would also be great to have the "ACTUAL TOTAL cost of the rental - TAXES INCLUDED" at time of pick up. Would eliminate the taxes for everything surprise at drop off time.