ONTARIO AIRPORT CAR RENTAL REVIEWS

I've used 3-4 car rental companies recently, and this one feels great. The car is new, the service is patient, and they provide helpful suggestions. DOLLAR is also good, but the worst company is FOX.

Average

Good

Couldn't get the car

Too many hidden charges, always adding insurance fees.

Convenient and fast, no upselling

The car rental process is simple

An excellent car rental company

A very good rental company, always my first choice.

Great and simple

El personal de mostrador me hizo un upgrade gratuito y me atendieron de forma muy amable

Excelente precio de alquiler

The process was simple, the car was in good condition, and it was a great rental experience.

Not many rental car customers at Ontario Airport, which is better.

Very good

予約をした際は300

The company billed me for the extra insurance even though I asked to decline it. They also hit me with an absurd $150 detailing fee after returning the car, even though the guy when I checked it back in said it looked good. All in all, my cheap rental ended up being more expensive than a premium car rental had I gone with a bigger brand company. Absolutely absurd. No one at Fox will respond to my emails or phone calls asking to escalate the issue up the chain. They sneakily had me sign a document adding insurance while quickly trying to finalize the booking after making me wait more than 30 minutes. I was behind one other person who was being helped when I walked in at around 10AM. Multiple other employees walking around the office, not doing anything substantial, and they just made me wait. When I finally get to the counter, I try and get through the process as fast as possible, and tell them I'm not interested in insurance as my personal car insurance will handle any problems. Then I somehow get billed an extra $100 for insurance over the duration of the trip. Absolute scam artists. I took the car to the beach. We ended up getting a small amount of sand in the carpet. When I turned the car back in, I asked if that was ok, and was told it wouldn't be a problem. Next thing I know, an added $150 detailing fee was hit on my card. There's a car wash at a gas station less than a block away from this car rental shop. I could have easily gone there, paid $20, and got the car washed and fully vacuumed out. If the guy had bothered to mention the detailing fee to me, I would have just done that and taken 10 minutes of my time and saved $130. Fox are scam artists. DON'T RENT FROM FOX

The pickup process was simple and convenient. The car was new and very easy to drive.

The car was very old and in poor condition, but the service was acceptable.

Satisfied

Great service, got a flat tire, and the store quickly provided a replacement.