Terrible customer service, we waited in chaos for more than an hour to pick up our car in downtown San Francisco. The staff appeared to be trying but there was no system in place meaning their efforts didnt really help.
On dropping off our car we spent an hour ensuring that we didnt have to pay for a GPS system that we were never given.
The car was cheap to rent, a new model (but dirty inside) but the inconvenience of pick up and drop off would ensure that I will never use Alamo again
The car pickup process was smooth, without any attempts to upsell insurance. The staff were very friendly. However, the reserved car model was not provided, and I got a Jeep instead. Still, the car was quite new and in great condition, so it was not a big issue.
1. As soon as I said I didn't need their insurance, their attitude became very impatient; the difference in attitude was too big.
2. I started the pick-up process at 8:45 but didn't get the car until 9:30, though my reservation was for 9:00.
3. Although I prepaid, the reserved car model was not available. Initially, they said it was being washed, but after half an hour, they said there was no car available and could only upgrade us to an oversized SUV (a model not found in China), which was very difficult to drive. However, the manager who upgraded us was Chinese and had a decent attitude.
The service attitude and queue time were acceptable, but after completing the paperwork, the car wasn't ready because they were washing it. I booked a Grand Cherokee, but got a Subaru instead, which is a much lower class, not good.
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Customer Service
Terrible customer service but new car
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