Alamo, San Francisco Union Square Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alamo - San Francisco Union Square Information, Car Rental Instructions & Policies

Address

340 O FARRELL ST, SAN FRANCISCO, CA, 94102

Telephone

+18888266893

Pick-up Instructions

Port Terminal is a 5 to 7 minute taxi ride from the rental office.

Drop-off Instructions

Please check with the branch staff about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -18:00	08:00 -18:00	08:00 -13:00	09:00 -13:00	08:00 -18:00	08:00 -18:00	08:00 -18:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

There is no mandatory requirments for the driver's license holiding time from this store.

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + Official embassy translation in English

Please note that your English translation should be authorized by the embassy.

For local renters, you need to bring:

Full driver's license issued in United States

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Canada

Vehicles rented in the United States can be driven in any state in the United States. Vehicles may not be driven into Mexico. Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans,cargo van，luxury cars but must be returned to the United States unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved locations in Canada whereby a transborder fee may apply. Please reach to the renting location directly for details on cross-border restrictions.

Must-not:

Taking rental cars to following countries is not allowed:
Mexico

Depending on car models, bringing rental cars to below countries is not allowed:

Representative Car Models	Countries
Suzuki Vitara	Canada

Travel into Canada is allowed for renters 25 years and older with a credit card. Renters traveling to Canada can rent the following classes: Economy through Full Size cars and Minivans Only. So the this Vehicle class CFAR, would not be able to cross into Canada. No SUV\'s are listed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

USD 200-300 for other car models.

USD 0 for Honda Step Wagon,

Fuel Policy (what does it mean)

Full to Full

Free Tank

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

11.5 mi from San Francisco Airport

Railway Stations

12.9 mi from Caltrain - Millbrae Station

Hotels

0.1 mi from Hotel G San Francisco

0.3 mi from White Swan Inn

0.4 mi from InterContinental Mark Hopkins

Other Landmarks

0.4 mi from InterContinental Mark Hopkins San Francisco

0.7 mi from San Francisco City Hall

1.1 mi from Coit Tower

FIND ME A CHEAP RENTAL

Map view of Alamo Store Location

coordinates: 37.7863 -122.4104

Guest Reviews

Total points： 8.3 / 10 Very good

Vehicle condition: 2.1
Vehicle cleanliness: 1.7
Spaciousness: 2.0
Counter staff: 1.4
Pick-up location: 1.9
Drop-off location: 2.0
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

K.Burrows
San Francisco
9.8 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: You get what you ordered, no extra hidden insurance add-ons. Great value for money and convenient locations.
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Anonymous
San Francisco
6.7 /10 Average
Reviewed: Sunday, December 22, 2024
Terrible customer service, we waited in chaos for more than an hour to pick up our car in downtown San Francisco. The staff appeared to be trying but there was no system in place meaning their efforts didnt really help. On dropping off our car we spent an hour ensuring that we didnt have to pay for a GPS system that we were never given. The car was cheap to rent, a new model (but dirty inside) but the inconvenience of pick up and drop off would ensure that I will never use Alamo again
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B.Turner
San Francisco
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
New car, perfect condition. pickup ok. Not great with assisting with car seats but that is ok.
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Anonymous
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good budget car hire as usual!
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Anonymous
San Diego
9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
The after care from Alamo after pickup was excellent. They proactively contacted me to ascertain if I had any questions and provided quick responses to a couple of enquiries I made.
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Anonymous
San Francisco
7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Livraison longue. Intérieur de la voiture très sale.
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Kristin Paul
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The car pickup point at Union Square, San Francisco, likely due to its proximity to the city center, has very enthusiastic staff, but the queues are extremely long. There are self-service pickup machines nearby, but due to operational issues, their efficiency is very low.
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Fanny Gibbon
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
There was an issue during the rental process. The website stated that a translated document could be used, but the store required the use of Alamo's translation software. I had to go across the street to print it, costing me more than 3 dollars and wasting over an hour. Other than that, everything went smoothly. The car was a Buick Enclave, but the air conditioning was somewhat lacking.
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Caesar Dunlop
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Remember to bring an international driving permit when renting a car; without it, the rental location might refuse to rent to you. It might be possible at the airport. QEEQ's customer service said the permit needs to be mailed, but you can actually do it online and just print it out.
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Emmanuel Field
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The service attitude and queue time were acceptable, but after completing the paperwork, the car wasn't ready because they were washing it. I booked a Grand Cherokee, but got a Subaru instead, which is a much lower class, not good.
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Xavier Sweet
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very friendly attitude
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Conrad Wilhelmina
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No waiting, great service
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Troy Nick
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
No upselling, but there were too many customers, so it took an hour to get the car.
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Harry Dorothy
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, they meet customer needs, and the cars are great.
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Vivien Eliot
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No extra fees, good service
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Keith Wyld(e)
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very friendly
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Maxine Commons
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Short waiting time
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Thera Jeames
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
1. As soon as I said I didn't need their insurance, their attitude became very impatient; the difference in attitude was too big. 2. I started the pick-up process at 8:45 but didn't get the car until 9:30, though my reservation was for 9:00. 3. Although I prepaid, the reserved car model was not available. Initially, they said it was being washed, but after half an hour, they said there was no car available and could only upgrade us to an oversized SUV (a model not found in China), which was very difficult to drive. However, the manager who upgraded us was Chinese and had a decent attitude.
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Malcolm Symons
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Service attitude is okay, but they keep pushing various products
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Basil Steinbeck
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
Had to wait too long
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Jack Roy
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Union Square was really crowded, and it took nearly an hour to get the car. I had already told the first staff member that I needed a baby seat, but when I picked up the car, there wasn't one, and they had added road assistance insurance, which I mistakenly thought was for the baby seat. The second staff member was also odd; they forgot to give me a parking voucher, so I had to stop at the exit and go back to get it.
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Colby
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was excellent.
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Aaron Ricardo
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The counter service attitude was not good. We had booked a Jeep Grand Cherokee, but they firmly said there was none available, and we had no choice but to take a Hyundai. However, when we got to the parking lot, we saw a Jeep Grand Cherokee. After communicating with the staff, they quickly replaced it for us!
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Michaelia Betsy
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Long waiting time
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Marguerite Robin
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Self-service car pickup, the vehicle is very new, convenient return process, no additional options required.
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Cornelius Gill
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The Union Square location was somewhat busy. We operated the machine, but after resolving everything, we still waited half an hour to get our car. Overall, it's acceptable.
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Florence Tennyson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great! They solved the problem promptly.
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