Not as good as normally is

1. There was no order in the queue, and no one managed it. 2. They enthusiastically encourage you to add extra options (such as insurance).

No Chinese service, didn't get the selected car, was forced to switch cars, got tricked into buying thousands worth of insurance, not legitimate!

1. Constantly pushing insurance sales. 2. Gave the car with no fuel, only 1/6 left, but sneakily wrote 1/4 on the form. 3. When returning the car, they noticed I had no insurance and deliberately made two new scratches, forcing me to pay £388. I checked the car an hour before returning it and found no issues. During the inspection, the staff didn't inspect the car with me. There was no one to reason with when the problem occurred. 4. This company feels very unprofessional. Though the prices are cheap, they profit by upselling and tricking customers. Another customer at the car pick-up was scammed out of over £500 for scratches because they didn’t buy insurance.

Counter staff not very polite, very inconvenient site miles away from T5, Hoppa bus to get to green motion was very expensive.

Staff try to upsell.Booking out of vehicle process not needs attention.