If you didn't purchase full insurance from the store, you'll likely be blamed for tire and glass issues when returning the car. When picking up the car, its condition was mediocre with many scratches. I took photos for a long time but didn't get clear pictures of the glass and tires, and was ultimately forced to accept the claim of damage when returning the car.

1. There was no order in the queue, and no one managed it. 2. They enthusiastically encourage you to add extra options (such as insurance).

Green Motion is a scam company. We rented a car at London's airport in the UK, and already purchased insurance on a domestic rental website. However, when picking up the car, they insisted that our insurance didn't count and required us to buy their insurance. They said if we didn't, even a 1 cm scratch would cost us 800 pounds. We had no choice but to be ripped off by Green Motion. It didn't stop there. We did get a speeding ticket while driving in Liverpool. Green Motion emailed us and sent the police ticket, stating they don't care about the police fines, but they charge a 68-pound administration fee. We had to pay. After paying the admin fee, the police emailed us the next day asking for a 100-pound fine, which we paid. That was somewhat normal, but a month later, Green Motion took another 68 pounds from our credit card. We emailed them asking why, and they stated it was for a second fine, although there was no evidence or police ticket. After that, we had to cancel our credit card to prevent further unauthorized charges from Green Motion. This company is a total scam. We'll never rent from them again.

Hard to find- we went to wrong car hire place (due to looking for easy rent) Felt very pressured to buy expensive insurance and ultimately felt ripped off. Won’t use again

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