Stress free experience

The staff member who gave me the vehicle was relatively unbothered about customer service and just went through the motions. Often mumbling through terms and conditions and in particular any additional damage waivers, despite me taking out a full policy through QEEQ so the thrifty policy was not needed.

Very easy to use.

The car was smaller than expected, but the counter staff, particularly Wanda. Helped us resolve her issue.

The booking was easy, but the car sizes were overestimated. I booked a car too small for my family.

All requirements were fully met. The car pick-up process took less than 20 minutes, and they even assisted us in finding our vehicle. The whole process was smooth and pleasant.

Everything went extremely smoothly. when you are tired from a long 12+ hour flight you really appreciate facing absolutely no hassles, everything is exactly as was promised. Except for the free upgrade - that was not guaranteed, just a nice surprise.

everything was just as predicted. The price drop worked - I saved about $13! The only thing that was different from the site is that I was told that I MUST obtain an international license. they never asked for it at all, I needn't have gone to the trouble of obtaining one.

Car upgraded

Good