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Worst ever.

Reviewed: Tue, Sep 27, 2022
About Avis: 2.0 /10
Worst car hire company I have ever dealt with. They didn’t have the car I reserved and the assistant manager (Dwaine) at Clearwater branch told me to F off when I said I wasn’t happy. They were not willing to help and just blamed the company for the poor service. I paid for a convertible and got an small SUV. Complete rip off, never deal with Avis again.
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service. Upon checking your final invoice, we noticed that it shows the car group you rented is Convertible. The final invoice has been forwarded to you. If you have any problem, please kindly advise us.
Convertible | Ford Mustang Cabrio 4 Seats or similar

Relevant Reviews on Avis in United States

Spencer Toland

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No hidden charges.
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Colin Shelley

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Emily Cowper

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Reviewed: Tue, Oct 24, 2017
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The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.
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Garry

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Economy | Kia Rio or similar
Reviewed: Wed, Jan 4, 2023
“Very smooth pickup and drop off, but beware of extra charges.”
About Avis: 9.0 /10
The rental was smooth and efficient at pick up and drop off, and the staff were helpful. My one issue is an extra charge applied of $152.90 , with a receipt that shows only an apparent fuel shortfall on return of just 0.5 gallons even though the fuel gauge showed over the full point on return. (which I confirmed on return but did not think to photograph).
About QEEQ: 10.0 /10
Good customer service so far. I appreciated the advice email before pickup. I would like some follow up on this surcharge issue.

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