Excellent rental experience

C.Triggs

France

Reviewed: Wed, Aug 10, 2022

About Europcar: 9.0 /10

I would like to commend Clement who was at tge office when we collected the car. He called us after our plane had landed at Poitiers and as it was late we missed our train to Angouleme, but Clement went out of his way to wait for us to arrive which wasn't until 8.30pm - an hour and a half after our original pick up time. He spoke good English which was very helpful We noticed a couple of marks on the car but as Clement had told me to email any issues to the office we did this the following day and received a prompt acknowledgement which was very reassuring. All in all we were very happy with the service.

About QEEQ: 9.0 /10

No issues

Europcar

Angouleme

France

Compact | Fiat 500X or similar

10 day rental

Relevant Reviews on Europcar in France

Geoffrey Fanny

France

1 days rental

Europcar

Paris Charles de Gaulle Airport(CDG)

Paris

France

Reviewed: Mon, Jun 24, 2024

About Europcar: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Monica Kent

France

1 days rental

Europcar

Avignon

France

Reviewed: Mon, Dec 2, 2019

About Europcar: 2.0 /10

Very poor experience, indifferent attitude. Our train was delayed by two hours, and when we arrived to pick up the car, we were told the car we reserved was no longer available and we had to book a new one, with only a Mercedes available at an additional cost. I insisted on not accepting their solution and threatened to lodge a complaint, only then did they find another car of the same type. The whole interaction was quite unpleasant. Do not rent from Europcar, a very poor rental company.