Great

The car was in good condition, but the pick-up process took about one and a half to two hours with very low efficiency. The store staff continuously tried to upsell car upgrades and insurance, even after I clearly said no. It didn’t stop until I firmly refused at the end. After using my credit card and reaching the hotel, I found out that the agreed pre-authorization of $200 turned into $650. I’ll only know the exact amount after a few days when the charge is clear; if not, I might need to contest it. Overall, Dollar is slightly cheaper and the car is fine, but the store service is terrible. Comparing it to the neighboring Hertz is like night and day (Note: Dollar was acquired by Hertz, maybe to emphasize the contrast?).

Great, thumbs up. No queues, excellent service.

Everything went well!

Overall, the car was relatively new and the interior was well cleaned. However, there were relatively few pickup locations. Particularly, we had a minor accident during the trip and needed to change the car, but we had to drive four to five hundred kilometers to do so, which was a bit inconvenient. Also, the return location in Los Angeles is not inside the airport, which is quite inconvenient.

This was a difficult pickup as there was a credit card issue and there was no other option to exchange the card without cancelling and rebooking. Eventually resolved after over 1 hour. Car was acceptable but options on tolls not clearly explained.

No problems