Pleasure to use

The service was quite good.

Convenient and fast

Pick-up and return were very convenient, and the staff were very friendly.

Like: We made a 4-week road trip from NYC to Miami via the northern Appalachians and Savannah. We returned to NYC via the southern Appalachians, Wash DC, and Boston. We used Airbnb lodging, which was a great experience. We experienced beautiful scenery, historic cities, great beaches, diverse nature, etc. Our rented Chevy Suburban was perfect for the trip. The navigator made travel in strange places easy. We had reserved a slightly smaller vehicle, but the Alamo person suggested a larger vehicle. We are glad he did and were satisfied with the choice. Although picking up and dropping off at the airport may be slightly more expensive, we felt it was worth the extra money. It was easy and hassle-free.
Dislike: The CHANGE OIL warning came on about halfway through our trip. I called Alamo and they suggested supplying us with a new vehicle. I suggested that we could have the oil changed if Alamo would reimburse us for the cost. This was a minor inconvenience, but not a big problem; the oil change was done in about half an hour. At the drop-off the Alamo person gave us a new receipt and said the amount would be returned to our credit card account. I haven't had a chance to verify this yet, but I trust we'll get the reimbursement.