I prepaid the full amount when I booked through Zuzuche, but when I arrived at the store, the staff said I hadn't paid. The money was taken by Zuzuche but not given to the car rental company! Using the lack of prepayment as an excuse, they refused to give me the car I originally reserved and downgraded it to an Audi A5. I couldn't reach Zuzuche for help. After arguing at the store for 2 hours, the staff reluctantly gave us a Mercedes E-Class (which should have similar space as an Audi A6). It wasted a lot of our time and ruined our mood.
The staff was very attentive and answered all our questions thoroughly.
However, the previous customers had a lot of questions, so we waited half an hour for our turn.
“Very impressed with staff, car, and especially cost would definitely use again and recommend to frie”
About Budget:9.3/10
The counter staff were very helpful, the car was just what we needed and the deposit was returned promptly to our account.
About QEEQ:10.0/10
Very impressed would use again
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