Overall good, but the process was a bit slow.

The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.

They promote their products and car models, but in a friendly manner

I ordered Mercedes-Benz Class B Full Size Wagon, but got Mercedes Class A small car. The service at Budget Fuimicino was terrible - there were no cars left when we arrived (10 pm), so we had to take what there was. I forgot to add full waiving insurance during booking and second driver. I ended paying over $600. I'm extremely disappointed with Budget and will never rent with them again

Terrible. They upsold me someting I had NO idea I was even purchasing because I had already paid with easyrentcars. They did not tell me I was BUYING ADDTIONAL coverage. The amount was the exact same as what I paid through easyrentcars.com so when I got double charged. I was SHOCked to hear I was given optional insurance. They did NOT tell me this.