The service was okay and quite patient, but I didn't get the car model I wanted.

Not very satisfied, waited in line for an hour and a half to complete the paperwork

Couldn't reach the rental company by phone, and the insurance line didn't work either

It seemed to take a long time to move people through the short line, each transaction taking a while. The agent was able to resolve a discrepancy between my reservation/confirmation and what was reflected in the Budget system (full sized vs standard sized vehicle) but it caused a delay.

I had fully paid for my reservation, but when picking up the car the staff required me to pay for the tax. She told me I could not add anther driver even though Easy Rental Cars provided me that option. That didn’t make any sense and was very unpleasant.