Smooth experience

Unreasonable charges. I booked through a rental car app, and the total cost including full insurance was supposed to be around 640 AUD, but they actually charged me over 2100 AUD. It felt like robbery. I drove over 200 kilometers to get the extra charges refunded, but the customer service from the rental company insisted there was no mistake. It's ridiculous. Even after I got my money back, the rental company still claimed there was no error. The difference was massive and they didn't investigate or protect customer rights. Who would trust this rental company?

Very satisfied. Despite our inexperience causing a delay in picking up the car on time, the staff helped us by checking and finding us a car to rent.

Pickup and drop-off at the airport were very convenient. The service attitude was excellent, and we were very satisfied with the car's condition. Although it was a small Swift, it was quite spacious and had good power.

This company is simpler and faster compared to the rental company that starts with H. No additional deposit is needed, which is very convenient. Next time, after booking online, you can pick up the car at the airport upon landing and return it at the airport before your flight.

Great car, roomy with all our luggage and luxurious. Highlight though staff at Cairns and Proserpine who were superb, helpful, friendly and a credit.

Smooth work!