The staff was indifferent.

Almost no queue, very good service

We informed the staff about the collision when returning the car, but they were very impatient and kept questioning us about how the accident happened. We booked a Cruze but were given a very old model Nissan Pulsar instead. The car had no backup radar or alert system, making it very prone to accidents, especially in dark conditions. The experience was far worse compared to Hertz, and we won't choose this company again.

They did try to upsell full insurance at pickup, which was expected. However, the return location closed earlier than stated, causing some inconvenience.

Like: The ease of use and convenience is amazing.
Dislike: The vehicle perhaps needed maintenance service, as it prompted quite often during the 5 day booking I made